We’ll never lose a client to gain one. We’ve thrived because we are never satisfied. Ever. That means we are continually interpreting consumer tastes, weathering up and down economies, and that we take investment risks to create solutions to solve new problems.
We’ve never succumbed to the false belief that we know everything, and we know that there’s no perfect model for developing audiences in a multi-channel world. There is only the commitment to keeping clients and our people satisfied by making sure that the company never is.